Get To Know Our Associates
Get to Know the Associates of ComNet, LLC. We believe that we have assembled a team with the knowledge and skills to serve your communications needs.
Mindy was born and raised in Muncie, Indiana and attended Ball State University. She earned a Bachelor of Science in Food Management and graduated with Department Honors in May of 1993.
Mindy joined ComNet in 1998 as the Human Resources Director and is now the Vice-President. Mindy’s primary duties include recruiting, interviewing and assisting with the hiring of agents for our call center.
Mindy maintains all the employee records including health insurance eligibility, attendance and earned personal time off. She processes payroll, handles accounts payable, and monitors calls for the agent bonus program.
I enjoy spending time with my husband, our boy/girl twins and our dog Lexie, a black and white Havanese. I am an active member of the Muncie Mother of Twins Club. Being a member of MOTC consists of working all home concession stands for Ball State University Football and Basketball games along with other special events. This is a wonderful way to support our club and our local university. In my free time I like to read, go bowling, work in our yard and create floral arrangements.
Contact Mindy via email at [email protected]
Tom was born in Muncie, Indiana but grew up in Greenfield, Indiana returning to Muncie to attend Ball State University. Tom earned a Bachelor of Science degree in Graphic Arts Management & Printing Technology in July 1994.
Tom began with ComNet in 1999 as the IT Systems Manager and is now its President. Tom’s duties include sales and marketing plus installing, maintaining and trouble-shooting all the company's computers.
Tom also installs and maintains all of the file servers, network hardware and software that keeps the entire system working properly. As the Information Technology specialist he also creates and provides detail billing and the many custom reports that various clients require.
Tom married his wife Mindy in October 1994 and now they have a set of twins who are now in their teens. I enjoy being with my wife and our boy/girl twins. I enjoy wood working, bowling, fishing, working in our yard and re-building computers in my free time. As the father of twins, I help out with the Muncie Mother of Twins Club whenever they need help working the concession stand at the Ball State University home games.
Contact Tom via email at [email protected]
Vivian was born in California but has lived most of her life in Muncie, Indiana where she graduated from Northside High School and attended Ball State University.
Vivian started at ComNet, LLC. in 1979 as an answering service operator and over time learned various areas in the company. Throughout the years Vivian has performed as telephone agent, billing and collections, customer service for cell phones and pagers, as well as programming of the answering service accounts. In addition she is one of three people who monitor the telephone agents to maintain the standard of excellence for quality control assurance.
In 1985 a she took the position in accounts receivable. Vivian is the primary contact for questions regarding invoices and payments and is very customer focused.
On her off hours Vivian’s interests include playing bingo and spending time with her husband and family which includes her Yellow Lab Harley and her Pit Bull Debbie, and close friends.
Contact Vivian via email at [email protected]
Cindy grew up in Muncie, Indiana and graduated from Northside High School. Cindy’s specialty has always been in customer service.
Cindy joined ComNet in June of 1996 working primarily with pagers and voicemail. Since then her duties have grown to include billing, accounts receivable, filing and answering in the call center.
Her other duties are involved with the necessary paperwork to get new customers started. She also works with the programming department, keeps track of account numbers, long distance charges, available phone numbers and maintains and runs the automated credit card payments. In addition she is one of three people who monitor the telephone agents to maintain the standard of excellence for quality control assurance.
On her off hours Cindy's interest include spending time with her kids, grandchildren and her Brown Lab Comet. She likes many sports and enjoys bowling.
Contact Cindy via email at [email protected]
Judy also came to Muncie, Indiana to attend Ball State University in 1968 from a rural community in North Central Indiana. She graduated with a Bachelor of Science in Elementary Education.
Judy substitute taught before going to work full time for Ball State in the library. She retired from Ball State in 2005 and came to work for ComNet.
Judy’s duties include researching client’s information needs and creating scripts used by the telephone agents. These scripts guide them through handling calls in the most effective and professional manor. Programming has progressed from fairly simple text templates to very sophisticated conversational scripts using SQL databases.
Any time there is a question regarding a message taken by our agents Judy helps our agents understand client concerns, their business and specific needs.
When away from work Judy enjoys taking time for nature photography. Her son and his family live near enough for frequent visits. And she says; “There is always home maintenance work to be done when I am totally bored!”
Contact Judy via email at [email protected]
Doug was born and raised in Muncie, Indiana and attended Ball State University for 3 years working towards a degree in psychology.
As an account programmer Doug is a primary contact for clients in creating or updating scripts that allow our agents to have a professional and effective conversation with callers. Doug creates scripts that address client needs in the most efficient way and take advantage of the technology we have available while focusing on providing the caller with a satisfying experience.
Doug is single and enjoys spending time with family including four nieces, a nephew, and now a great-niece. His hope is to return to Ball State at some point to finish his degree in psychology.
Contact Doug via email at [email protected]
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